When it comes to service we pride ourselves on over delivering.
We call it The
Ontrak Service Advantage
Why use Ontrak Marketing?
It is simple really...
You only need to make one call to us and we do all the rest.
- We obtain quotes for you and provide you with the options.
- Our team source the best supplier for each individual campaign, job or task.
We know that not all companies are brilliant at everything. So we speak to the suppliers and ask them all the hard questions and after analyzing the information from each we know which suppliers can quote on your work. No use getting the butcher to quote on paper stock right?
Most companies will ring 3 suppliers and get 3 quotes. But how do you know any of them can do your work if you are calling from overseas? You don't….. but we do.
Another
Ontrak Service Advantage
is when you want an update on the status of your job if you have contracted a printer, and mailhouse (lettershop), a designer etc you have to make a call to each of them. With Ontrak you make one call. To us and then we do the rest. Better still our staff are trained to be pro-active so odds are they will be calling you to give you an update anyway. Or if you do catch us off guard and call us first then we would have the answers anyway. How do I know this? We check each clients job a few times each day. We go visit the suppliers when we need to.
Ontraks team does the running around, the chasing, we visit the site of your job, we make sure there are sign offs before processing. We also confirm lodgement. So when the job is in the mail we let you know so your customer service people is required have advanced warning.
Another Ontrak Service
Advantage
is when we receive your original brief from you we will ask the hours you work and allocate an account manager to assist you in your hours. That way when you call they are available.
So if you are an overseas company and you get one of those panic attacks about your job well you better call us and let us take the stress away so you can do what you need to do.
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